NIGHTS · WEEKENDS · HOLIDAYS

We answer when it can't wait until morning.

Burst pipes, no heat, sewer backups — a real person picks up. We quote the after-hours rate before we dispatch. No surprises when we arrive.

Call us right now for

No heat

Boiler or heating system not running. We take no-heat calls 24/7.

Burst or broken pipe

Active water loss, split pipe, or broken supply line.

Active leak

Water coming through ceiling, walls or floor.

Sewer or drain backup

Waste coming up fixtures, floor drains, or tubs.

No hot water

Water heater failure — gas, electric or tankless.

Gas smell near equipment

Call Con Ed first (1-800-752-6633), then call us for the repair.

Pump failure

Booster or circulator pump down — heat and pressure affected.

Frozen or split lines

Cold-snap pipe failures, especially in basements and unheated spaces.

Building-wide loss of water

No water on multiple floors or throughout the building.

Boiler leaking or shutting down

Boiler dumping water or locking out repeatedly.

01

Shut it off if you can

Main water valve for a leak; the boiler emergency switch for heating. Stopping active damage is step one.

02

Call, don't email

After hours, email waits until morning. The phone reaches us directly. A real person picks up.

03

Tell us what you see

Where the water is, what the gauge reads, what noise it made. It saves an hour on site.

04

Get the price first

We quote the after-hours call before we leave. You decide, then we roll.

What does an after-hours call cost?

More than a weekday visit — we won't pretend otherwise. You get the number on the phone before we dispatch, and it doesn't change when we arrive.

Is there a call-out fee even if you can't fix it that night?

There's a diagnostic charge for the trip, which we credit toward the repair if you book it with us.

Do you cover Manhattan and the Bronx at night?

Yes, though Brooklyn and Queens are faster. Long Island, Yonkers and Westchester depend on the job — call and ask.

Can property managers set up priority response?

Yes. We hold service agreements for multi-family and commercial buildings with agreed after-hours rates and response times.

A real person picks up. We give you the price before we leave.