There's a flat diagnostic fee for the visit. If you book the repair with us, we credit it toward the job.
Yes. Repeated lockouts are usually low water, a failing thermocouple, a control board issue or a gas pressure problem. We work through the sequence and find it.
We document what we find, test under load where possible, and give you a most-likely diagnosis with options. Some intermittent problems need a second visit when it's actively failing.
We'll tell you upfront if we think a second visit is likely. We don't charge twice for the same diagnosis.
We serve Brooklyn and Queens. Fastest response right around our Ridgewood shop.